When you’ve been working on a product for a while, it’s easy to lose perspective. You know it inside out, but that closeness can actually be a problem. You can’t always see where the real issues are, or spot the opportunities you’re missing.
That’s where I come in with a User Research Audit.
What it is
Think of it as an MRI scan for your product’s user experience. No guesswork. No endless “what do we think?” meetings. Just a clear, evidence-based view of what’s working, what isn’t, and what you should do about it.
I’ll review:
Your existing research (if it exists)
How your team gathers and uses data
The processes behind the scenes
The aim isn’t to say “everything’s broken.” It’s to give you a quick, honest health check: a clear, actionable report with practical advice you can start using straight away.
Not a 6-month strategy deck. A diagnostic check-up and a prescription for what to do right now.
How I do it
Here’s the process in plain English:
Dig into what you’ve already got – reports, decks, spreadsheets, random Confluence spaces, whatever’s out there I’ll take it, read it and parse what you have.
Talk to your team – to see how research is done, shared, and acted on (or not).
Spot the patterns – duplication, gaps, or data that nobody’s using.
Pressure test – if needed, I’ll run a few quick user conversations to challenge assumptions - identifying your core user groups
Tell it like it is – a breakdown of findings, the root causes behind them, and where to focus.
It’s analysis plus practical advice, delivered in a way your team can actually act on.
Why it matters (aka much ado about Rumsfeld )
Donald Rumsfeld once said there are known knowns, known unknowns, and unknown unknowns.
Most teams are swamped with known unknowns — they know there are gaps, but not how to close them. And they’ve usually got a load of unknown unknowns — blind spots they don’t even realise exist.
A User Research Audit turns those into known knowns. Clear. Documented. Ready to act on.
That’s the power: clarity, speed, and focus.
What you get
Clarity – no more chasing ghosts or going round in circles.
Focus – your team knows exactly what to fix and why.
Value – stop wasting money duplicating research that already exists.
Alignment – a shared view of the user reality that everyone can rally around.
It’s the difference between firefighting and actually steering the ship.
Ready for the reality check?
If you’re tired of guessing, second-guessing, or pouring money into research that never gets used, let’s fix that.
Hire me to run a User Research Audit.
You’ll walk away with clarity, confidence, and a clear path forward.
Message me, or head over to jasonpbell.com/services to get started.