Too often, I see teams treating research like an afterthought. They’ll run a study before a big release, or commission a sprint when something goes wrong. It’s useful in the moment — but it doesn’t build long-term confidence or momentum.
Great products don’t happen because of one breakthrough workshop or a single killer insight. They happen because teams are constantly learning from their users and adjusting course. That’s what Research as a Service is about.
What it is
Research as a Service is an ongoing partnership. Instead of hiring a freelancer for a one-off project, or waiting until you can justify a full-time senior hire, you get me embedded on a retainer.
That means:
A steady flow of user insights feeding into your roadmap.
Practical, senior-level research leadership without the full-time cost.
A trusted partner who knows your product, your team, and your context.
A focus on impact, not just activity.
It’s research that doesn’t stop once the sprint is over — it runs continuously, just like your product does.
How I do it
Here’s how I typically work with teams on a retainer:
Strategic Analysis – We begin with your roadmap and goals. I identify the ongoing questions your team needs answered to build with confidence.
Continuous Research – I run regular studies (interviews, usability tests, surveys, diary studies — whatever fits your context). You get fresh insights on a predictable cadence.
Clear Communication – Findings are shared in simple, actionable formats that your team can use straight away. No dusty reports, no jargon.
Actionable Insights – I don’t just say what users think. I connect it to what you should do next.
Research Ops – I handle the background work (participant recruitment, scheduling, tools), so your team stays focused on delivery.
It’s a loop: plan, test, learn, adjust — and repeat. Over time, this builds a culture of evidence-based decision making that keeps you moving in the right direction.
Why work this way
Here’s what continuous research gives you:
Fewer costly mistakes – you catch issues early, before they turn into expensive problems.
Competitive edge – you spot opportunities faster and adapt before rivals do.
Confidence – your team knows their decisions are backed by evidence, not just gut feel.
Momentum – with insights flowing regularly, you don’t lose time waiting for the next big study.
This isn’t about “research for research’s sake.” It’s about making smarter, faster, lower-risk decisions every single week.
Why work with me
I’ve worked across industries and sectors where the pressure to deliver is intense. I know how to make research useful, not academic. Clients bring me in because I:
Get up to speed quickly.
Deliver insight in plain English, not jargon.
Fit smoothly into existing teams and workflows.
Focus relentlessly on impact, not just activity.
When you hire me on a retainer, you’re not just buying research — you’re getting an experienced partner who makes sure it sticks.
Ready for continuous insights?
If you’re tired of one-off fixes and want research that actually drives your product forward, let’s talk.
Hire me for Research as a Service.
Send me a message, or head over to jasonpbell.com/services to get started.